Position Summary

Under general supervision, the Account Manager will use specialized benefit industry knowledge and training in servicing client accounts for employers with their medical, dental, vision, life and disability plans. The level of support depends on the client size as well as the complexity of the account.

Essential Responsibilities and Duties

  1. Lead employers through annual enrollment meetings, answering benefit questions for employers and their workforce and assisting with benefits compliance and ACA.
  2. Responsible for the design and distribution of the annual employee benefits guide which is unique for each client.
  3. Manage clients through the implementation of new vendors and benefit platforms. This includes the rollout of new employer coverage’s and carrier implementation, as well as the ongoing vendor management on behalf of the client.
  4. Develop client specific long-term strategies for ongoing employee education and communication to improve the workforce’s understanding and appreciation of the chosen benefits offering. The specific offerings might include any combination of the following coverage’s: group health, dental, vision, life, disability and related products.
  5. Responsible for nurturing the client relationship and understanding when and how to create value for the client through the implementation of new technology including benefits administration systems, best practices and ever evolving efficient business processes.
  6. Perform continuing education to obtain and retain the proper job-related licenses.
  7. Perform other duties and responsibilities as assigned.

Position Scope

Supervisory Responsibility
This position is a client servicing role within the LHD organization that will be required to provide consultative supervision for client’s management and key stakeholders on an as needed basis.

Confidentiality
This position has access to highly confidential information of all sorts, which will require exceptional confidentiality to protect the privacy of clients and their employees, as well as LHD’s employees and intellectual property.

Independent Action
Must be able to make decisions concerning competing responsibilities regarding priority and be disciplined and organized in the efficient use of time.

Judgment
This position displays a willingness to make decisions; Exhibits sound and accurate judgment; Includes the appropriate people in the decision-making process; makes timely decisions.

Contacts and Internal/External Customers
This position will have frequent contact with key stakeholders both internally and externally. The successful applicant must be able to work collaboratively and communicate effectively with all stakeholders, employees and customers.

Essential Behaviors and Competencies

Competencies

  • Customer Focus
  • Communicates effectively
  • Time management
  • Detail oriented
  • Collaboration skills
  • Plans and aligns
  • Optimizes work processes

Behaviors

  • Trustworthy, high integrity
  • Ownership, dependability and accountability
  • Self-directed, a proven problem solver and results oriented
  • Internally driven and self-motivated
  • Task and detail oriented with superb project management skills

Minimum Requirements/Qualifications

Education

  • Bachelor’s Degree in Business, Marketing or Finance preferred.

Experience

  • 2-5 years prior experience in the employee benefits, insurance or comparable industry equivalent.
  • Indiana Life and Health Insurance License or ability to obtain within one year of employment.
  • Advanced knowledge of federal and state benefits compliance laws, including HIPAA.
  • Working knowledge of industry products and administrative tools preferred.

Skills

  • Ability to proactively initiate and follow-through with multiple projects, with frequently changing priorities in a fast-pace entrepreneurial environment.
  • Ability to professionally and positively interact with clients at meetings.
  • Excellent PC skills (MS Word, Outlook, Excel and PowerPoint), with proficiency in building spreadsheets and producing effective presentations, correspondence and/or electronic communication.
  • Energetic, flexible, collaborative, and proactive; an individual who can professionally and positively impact both internal, as well as external clients and customers.
  • Passion for LHD’s mission and ongoing commitment to outstanding customer service.

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